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Frequently asked questions

    Our FAQ page is divided into three sections: Producers, Employers, and Members.

    Producers

    Q: Are there any restrictions on what Aetna group medical plans can be paired together?+
    Q: What is the deadline for my new group insurance submission?+
    Q: What size groups does TBS quote and write?+
    Q: Does Aetna offer COBRA administration services?+
    Q: Can employees receive credit for deductible met with their prior carrier when enrolling with Aetna?+
    Q: Can we do a census enrollment for our group?+
    Q: I have a group wanting to enroll with VSP and LifeMap, do we need separate forms?+
    Q: When can we expect to see medical renewals for our groups?+
    Q: How do I get appointed with Aetna?+
    Q: I am looking for help with my small group book of business renewals and marketing. Does TBS have a solution that can help me?+

    Employers

    Q: Where can we access the Summary of Benefits and Coverage (SBCs) for our Aetna group medical plan?+
    Q: We just received our group invoice from Total Benefit Solutions and have a question, who should we contact?+
    Q: We have an employee whose enrollment was processed mid-month. Will Aetna prorate the premium?+
    Q: When will we receive our benefit books and contracts?+
    Q: Our renewal doesn’t take place for several more months; however, we are interested in adding other lines of coverage before then. Do we have to wait until renewal to make these additions?+
    Q: When do Aetna enrollments or terminations need to be submitted by?+
    Q: Does TBS offer reoccurring payment options?+
    Q: One of my employees recently terminated. Can we deduct the premium for that employee from the total due of our monthly Total Benefit Solutions invoice?+
    Q: What is the 365 day rehire provision?+

    Members

    Q: Where can I get another Aetna ID card?+
    Q: I am using the Aetna DocFind feature to locate an in-network medical provider but I don’t know what plan name to select.+
    Q: I met my deductible in December, do you allow for 4th quarter carry over?+
    Q: What is an EOB?+
    Q: I received a paper ID card from Aetna. Is it valid? When should I expect a plastic ID card?+
    Q: How do I enroll my newborn?+
    Q: How do I find a contracted flu shot provider?+

    Producers

    Q: Can I process a quote online?+
    Q: What is the deadline for my new group submission?+
    Q: Does Aetna offer COBRA administration services?+
    Q: Can employees receive credit for deductible met with their prior carrier when enrolling with Aetna?+
    Q: Can we do a census enrollment for our group?+
    Q: I have a group wanting to enroll with VSP and LifeMap, do we need separate forms?+
    Q: When is WA Small Group (1-50) renewal paperwork due?+
    Q: What size groups does Total Benefit Solutions currently quote for Washington?+
    Q: How do I get appointed with Aetna?+
    Q: Does Aetna offer any Wellness Discounts on employee premium?+
    Q: I am looking for help with my small group book of business renewals and marketing. Does TBS have a solution that can help me?+
    Q: One of my groups offers Aetna medical and life. If they submit an employee medical enrollment form will they automatically be enrolled in the life product too?+

    Employers

    Q: Where can we access the Summary of Benefits and Coverage (SBCs) for our Aetna group medical plan?+
    Q: We just received our group invoice from Total Benefit Solutions and have a question, who should we contact?+
    Q: We have an employee whose enrollment was processed mid-month. Will Aetna prorate the premium?+
    Q: When will we receive our benefit books and contracts?+
    Q: Our renewal doesn’t take place for several more months; however, we are interested in adding other lines of coverage before then. Do we have to wait until renewal to make these additions?+
    Q: When do Aetna enrollments or terminations need to be submitted by?+
    Q: Does TBS offer reoccurring payment options?+
    Q: One of my employees recently terminated. Can we deduct the premium for that employee from the total due of our monthly Total Benefit Solutions invoice?+
    Q: What is the 365 day rehire provision?+

    Members

    Q: Where can I get another Aetna ID card?+
    Q: I am using the Aetna DocFind feature to locate an in-network medical provider but I don’t know what plan name to select.+
    Q: How do I find a participating LifeMap dental provider?+
    Q: I met my deductible in December, do you allow for 4th quarter carry over?+
    Q: Questions+
    Q: What is an EOB?+
    Q: I received a paper ID card from Aetna. Is it valid? When should I expect a plastic ID card?+
    Q: How do I enroll my newborn?+
    Q: How do I find a contracted flu shot provider?+

    Producers

    Q: Can I process a quote online?+
    Q: Are there any restrictions on what Aetna Alaska group medical plans can be paired together?+
    Q: What is the deadline for my new group submission?+
    Q: Does Aetna offer COBRA administration services?+
    Q: Can employees receive credit for deductible met with their prior carrier when enrolling with Aetna?+
    Q: Can we do a census enrollment for our group?+
    Q: I have a group wanting to enroll with VSP do we need separate forms?+
    Q: When is Alaska Small Group (1-50) renewal paperwork due?+
    Q: How do I get appointed with Aetna?+
    Q: I am looking for help with my small group book of business renewals and marketing. Does TBS have a solution that can help me?+

    Employers

    Q: Where can we access the Summary of Benefits and Coverage (SBCs) for our Aetna group medical plan?+
    Q: We just received our group invoice from Total Benefit Solutions and have a question, who should we contact?+
    Q: We have an employee whose enrollment was processed mid-month. Will Aetna prorate the premium?+
    Q: When will we receive our benefit books and contracts?+
    Q: Our renewal doesn’t take place for several more months; however, we are interested in adding other lines of coverage before then. Do we have to wait until renewal to make these additions?+
    Q: When do Aetna enrollments or terminations need to be submitted by?+
    Q: Does TBS offer reoccurring payment options?+
    Q: One of my employees recently terminated. Can we deduct the premium for that employee from the total due of our monthly Total Benefit Solutions invoice?+
    Q: What is the 365 day rehire provision?+

    Members

    Q: Where can I get another Aetna ID card?+
    Q: I am using the Aetna DocFind feature to locate an in-network medical provider but I don’t know what plan name to select.+
    Q: I met my deductible in December. Do you allow for 4th quarter carry over?+
    Q: What is an EOB?+
    Q: I received a paper ID card from Aetna. Is it valid? When should I expect a plastic ID card?+
    Q: How do I enroll my newborn?+
    Q: How do I find a contracted flu shot provider?+

    Producers

    Q: Can I process a quote online?+
    Q: What is the deadline for my new group submission?+
    Q: Does Aetna offer COBRA administration services?+
    Q: Can employees receive credit for deductible met with their prior carrier when enrolling with Aetna?+
    Q: Can we do a census enrollment for our group?+
    Q: I have a group wanting to enroll with VSP do we need separate forms?+
    Q: When can we expect to see medical renewals for our groups?+
    Q: How do I get appointed with Aetna?+
    Q: I am looking for help with my small group book of business renewals and marketing. Does TBS have a solution that can help me?+

    Employers

    Q: Where can we access the Summary of Benefits and Coverage (SBCs) for our Aetna group medical plan?+
    Q: We just received our group invoice from Total Benefit Solutions and have a question, who should we contact?+
    Q: We have an employee whose enrollment was processed mid-month. Will Aetna prorate the premium?+
    Q: When will we receive our benefit books and contracts?+
    Q: Our renewal doesn’t take place for several more months; however, we are interested in adding other lines of coverage before then. Do we have to wait until renewal to make these additions?+
    Q: When do Aetna enrollments or terminations need to be submitted by?+
    Q: Does TBS offer reoccurring payment options?+
    Q: One of my employees recently terminated. Can we deduct the premium for that employee from the total due of our monthly Total Benefit Solutions invoice?+
    Q: What is the 365 day rehire provision?+

    Members

    Q: Where can I get another Aetna ID card?+
    Q: I am using the Aetna DocFind feature to locate an in-network medical provider but I don’t know what plan name to select.+
    Q: I met my deductible in December. Do you allow for 4th quarter carry over?+
    Q: What is an EOB?+
    Q: I received a paper ID card from Aetna. Is it valid? When should I expect a plastic ID card?+
    Q: How do I enroll my newborn?+
    Q: How do I find a contracted flu shot provider?+

    Producers

    Q: Do we need to worry about any state mandates with the Access US Plan?+
    Q: What is the deadline for new group submission?+
    Q: Is there a group size requirement for the Access US plan?+
    Q: My global group of 9 got an Access US quote. Can you hold the rates for next month?+

    Employers

    Q: What is IHAT?+
    Q: Is there an EAP available with these plans?+
    Q: Can I utilize online administration?+
    Q: Where do I submit billing and eligibility inquiries?+
    Q: Where do I send my payment?+

    Members

    Q: I am using the Aetna DocFind feature to locate an in-network medical provider but I don’t know what plan name to select.+
    Q: Are my dependents eligible for coverage?+
    Q: I am planning on staying in China after my business trip to see the sights. Is there coverage for me during that time?+
    Q: I received a paper ID card from Aetna. Is it valid? When should I expect a plastic ID card?+

    Didn’t find the answer you were looking for? Please contact us with any questions about insurance and we’ll be happy to help you out.

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