Access US Member Resources

We have compiled a listing of employer and member services for your convenience.

Self-Service Centers

24 Hour Nurse Line– a telephone service open 365 days a year 24 hours a day

Aetna Member Website — a Members-only self-service website, allows you to manage your account online. Use it to perform common transactions involving your Aetna plans. You can access information on claims, coverage, and consumer health information as well as decision-support tools and the Aetna Forms Library. Click here to learn more.

You can use the Aetna Health App and Member Website to:

• Access your ID card
• View your health plan summary and get detailed information about what's covered
• View claims details and pay claims
• Search for providers and medications
• Get cost estimates 
• Speak with your doctor by phone or video 24/7
• And more!

Aetna Online Provider Directory – With the Online Provider Directory you can find participating Physicians, Dentists and other care providers in your area. You can log in from this page if you are currently a member. You can also browse the directory without registering.

MetLife: Find a Dental Provider

Aetna Pharmacy

Aetna Pharmacy is a new approach to drugs, benefits and consumer education. By visiting the site, you can find Aetna’s Preferred Drug List (Formulary), information about generic drugs, newly-approved medications, tips on taking care of yourself, drug information for thousands of medications, and more.

• Search Rx Formulary Guide – Groups enrolling prior to 1/1/2020 may refer to Aetna's Value Plus Formulary for the most up-to-date information. Groups enrolling/renewing 1/1/2020 and later may refer to the "Advanced Control Plans- Aetna" formulary.
• CVS Caremark® Mail Service Pharmacy
• Mail Order Rx Refills – Learn more about Aetna’s Rx Home Delivery program
• Pharmacy Coverage Brochure
• 2020 HCR Preventive Care Drug List
• 2021 Advanced Control Aetna Preventive Drug List

Wellness Programs

• AbleTo
• Aetna Discount Programs
• Aetna Health Assessment
• Health & Wellness Brochure
• International Employee Assistance Program (IEAP)
• Simple Steps Program
• Smoking Cessation

Other Aetna Benefits & Information

The Aetna International Member Services Center is available 24 hours a day, 7 days a week year-round. Aetna International Member Service Center can be reached at 800-231-7729 (toll-free) or 813-775-0190 (direct).

Aetna International Claim Form

Clinical Policy Bulletins

Women’s Health– Learn about services available to Women.