Access US Member Resources

We have compiled a listing of employer and member services for your convenience.

Self-Service Centers

Aetna Navigator™ — a Members-only self-service website, allows you to manage your account online. Use it to perform common transactions involving your Aetna plans. You can access information on claims, coverage, and consumer health information as well as decision-support tools and the Aetna Forms Library. Click here to learn more about the Aetna Navigator

Other tasks you can use the Aetna Navigator for include:

• Replace/request a new ID card
• Check the status of a claim
• Use the Member Payment Estimator Tool to look up costs for services
• Research Health Topics
• Start an online wellness program based on the goals you’ve set for yourself
• Store important information in your online Personal Health Record (PHR)
• Gain access to discounts on various health programs
• And more!

DocFind Provider Directory – [Read about Aetna DocFind Flyer] find participating Physicians, Dentists and other care providers in your area. You can log in from this page if you are currently a member. You can also browse the doctor directory without registering.

Aetna Informed Health Line– a telephone service open 365 days a year 24 hours a day

Aetna International Claim Form

Aetna Mobile Apps

Aetna Pharmacy

Aetna Pharmacy is a new approach to drugs, benefits and consumer education. By visiting the site, you can find Aetna’s Preferred Drug List (Formulary), information about generic drugs, newly-approved medications, tips on taking care of yourself, drug information for thousands of medications, and more.

• Search Rx Formulary Guide – Groups enrolling prior to 1/1/2020 may refer to Aetna's Value Plus Formulary for the most up-to-date information. Groups enrolling/renewing 1/1/2020 and later may refer to the "Advanced Control Plans- Aetna" formulary.
• Mail Order Rx Refills – Learn more about Aetna’s Rx Home Delivery program
• Pharmacy Coverage Brochure
• 2019 HCR Preventive Care Drug List
• 2020 HCR Preventive Care Drug List

Wellness Programs

• AbleTo
• Aetna Discount Programs
• Aetna Health Assessment
• GlobalFit Fitness Discounts
• Health & Wellness Brochure
• International Employee Assistance Program (IEAP)
• Simple Steps to a Healthier Life
• Smoking Cessation

Other Aetna Benefits & Information

Women’s Health– Learn about services available to Women.

Clinical Policy Bulletins

The Aetna International Member Services Center is available 24 hours a day, 7 days a week year-round. Aetna International Member Service Center can be reached at 800-231-7729 (toll-free) or 813-775-0190 (direct).